TS Owner Support LLC, doing business as TSOwnerSupport.com ("TS Owner Support," "we," "us," or "our"), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit TSOwnerSupport.com, submit information through our forms, schedule a consultation, communicate with us, or otherwise interact with our services.
By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy.
We may collect information you voluntarily provide, including:
Please do not submit sensitive personal information — including Social Security numbers, financial-account passwords, or government identification numbers — through our website forms unless we specifically request it through a secure method.
When you visit our website, we or our service providers may collect:
If you schedule a consultation through our calendar, we may collect the appointment date and time, contact details, calendar responses, and information you voluntarily provide during the scheduling process.
We may use personal information to:
We do not use information to make guarantees about the outcome of a timeshare-related matter. Information provided by us is general in nature unless we expressly state otherwise.
If you provide your email address or otherwise authorize us to contact you, we may send administrative messages, consultation-related communications, and marketing emails about our services.
Marketing emails may include an unsubscribe link. You may opt out of marketing emails at any time by clicking the unsubscribe link in the email or contacting us using the information in the Contact Us section below.
Even if you opt out of marketing messages, we may continue to send non-promotional messages necessary to process a consultation, appointment, request, or transaction.
At this time, TS Owner Support may not offer text-message communications through all services or campaigns. If we introduce SMS communications, we will provide applicable notices and obtain any consent required by law.
Where applicable, text-message terms may explain the types of messages you may receive, message frequency, message and data rates, and how to opt out or request help.
Email consent does not necessarily constitute consent to receive marketing text messages.
We may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand website usage, and improve our services.
We may use third-party analytics, advertising, scheduling, form, or website-management providers. These providers may collect information about your activity subject to their own privacy policies.
You may be able to control cookies through your browser settings. Disabling cookies may affect some website functionality.
We may share personal information with:
We do not sell personal information for monetary consideration in the ordinary meaning of that term. We also do not share your information with unrelated third parties for their own marketing purposes unless permitted by law and disclosed to you.
Our website may contain links to third-party websites or use third-party services, including scheduling, forms, email, analytics, hosting, or payment-related services.
We do not control third-party websites or services and are not responsible for their privacy practices. Review the privacy policies of those third parties before providing information.
We retain personal information for as long as reasonably necessary to provide requested services, manage consultations and communications, maintain business records, resolve disputes, enforce agreements, and comply with legal, tax, accounting, and regulatory obligations.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, transmission, or storage system can be guaranteed to be completely secure.
You should avoid sending confidential or highly sensitive information through ordinary email or unsecured website forms.
Depending on your location and applicable law, you may have rights to:
To make a request, contact us using the details below. We may need to verify your identity before completing certain requests.
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can take appropriate steps.
TS Owner Support LLC is located in North Carolina. We will handle personal information in accordance with applicable federal and state laws. Residents of other states may have additional privacy rights under their state's laws.
If a specific state privacy law applies to you, you may contact us to request information about applicable rights and available procedures.
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of the website after an update means you acknowledge the revised policy.
Address: 125 S Lexington Ave, Suite 101A, PMB 52, Asheville, NC 28801
Email: info@tsownersupport.com
Phone: (888) 450-4499
Website: TSOwnerSupport.com